Surprise! DirecTV sends customer $184,000 bill
On October 20, 2017 by IleneDirecTV dished out a $184,530.67 satellite television bill to an Ohio woman, and no, it wasn’t for a new HBO/Showtime package. Angela Mixon-Smith, an Army veteran, recently agreed to bundle her DirecTV service with a new AT&T cell phone plan, and has been receiving strange service bills ever since.
Mixon-Smith said she opened the bill Monday and began to feel ill. According to KTLA:
“I mean, my chest got heavy,” the Ohio, woman told KTLA sister station WJW in Cleveland on Wednesday. “I had to get some water. I don’t drink. I was ready to drink.” …
“I know I don’t have that kind of money,” she said. “And, since April? There’s no way.”
AT&T, which merged with DirecTV in 2015, apologized for the error and recredited Mixon-Smith’s account. The spokesperson for AT&T who issued the apology did not give an explanation to KTLA for the mistake.
Image: Dwight Burdette
JWZ reports some of the sleazy things that DirecTV does to squeeze money out of its customers, of which he is one. In addition to the predictable stuff, like market-obscuring channel bundles and below-the-radar billing extras, there are weird cramming strategies designed to make customer service as inconvenient as possible. I receive 626 channels, and […]
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